Refund policy

At Homyoon, customer satisfaction is our priority. We want you to be completely happy with your purchase and enjoy a smooth shopping experience. If you are not fully satisfied with your order, our Return and Refund Policy explains the process and requirements for requesting a return or refund.

30-Day Return Policy

Homyoon offers a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The product must be unused and in the same condition as received

The item must be in its original packaging (if applicable)

The product must include all accessories, parts, and manuals (if provided)

You must provide your order number or proof of purchase

Items that show signs of use, damage, or modification may not be eligible for return.

How to Request a Return

To start a return request, please contact our customer support team:

Email: support@homyoon.store

Please include:

Full name

Order number

Product name

Reason for return

Photos or videos of the product (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your lighting product arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Order number

Clear photos or videos showing the problem

Photos of the package and shipping label (if available)

After reviewing your request, we may provide a replacement, refund, or another appropriate solution.

Refund Policy

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to your original payment method

Refund processing times may vary depending on your bank or payment provider

Original shipping costs may not be refundable unless the return is due to an error, damage, or defective product

Please allow additional processing time for your financial institution to complete the refund.

Return Shipping

Customers may be responsible for return shipping costs unless:

The product arrived damaged

The product was defective

The wrong item was shipped

We recommend using a trackable shipping service when returning products, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

Some items may not qualify for return, including:

Products damaged due to improper installation or misuse

Items missing parts, accessories, or original packaging

Products returned after the 30-day return period

Clearance or final sale items (if applicable)

Order Cancellation

Orders may be canceled within 24 hours of purchase if they have not yet entered the processing or shipping stage.

Once an order has been processed or shipped, it cannot be canceled. In this case, you may request a return after receiving your order according to this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Homyoon
Email: support@homyoon.store
Phone: +1 (352) 642-4699

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (EST)
Closed: Public Holidays